Below you will find all recent ACT Webinars.
'The Customer Experience Journey'
This webinar coveres background on the phases of customers' insurance-buying journey and which steps agents need to take in order to implement tech-related 'touchpoints' along the way, in order to meet their interaction expectations. Presenters are Judy DeLaRosa (Chubb Insurance), Claudia McClain (McClain Insurance Services), and Ron Berg (ACT).
Click Here to view the webinar recording
IIABA-ACT CX Webinar - 2015Jun22.pdf
"Best Practices" Recommendations for Electronic Delivery of Insurance Policies to Agents & Insureds
(Jan 14, 2014)
This recorded webinar focuses on the "best practices" recommendations developed by the ACT Policy Delivery Work Group and is geared for both an insurance carrier and agency audience. The webinar covers electronic policy delivery by carriers to agencies and delivery of different types of policies by carriers and agencies to insureds. The Presenters are Susan LaBarre (Liberty Mutual Insurance), Cindy Hurless (Central Insurance) and independent agents Bonnie Two Bears, Angie Gross and Joyce Sigler.
Click here to view the webinar recording
Click here to review the work group's report: "Best Practices" Recommendations for Electronic Delivery of Policies to Agents & Insureds