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recorded-webinars: recorded-webinars ACT's mission is to bring the stakeholders in the independent insurance agency distribution system together to advance the use of the most effective business processes, practices and technologies, in order to enhance productivity, service, marketing, sales and security.
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ACT Recorded Webinars

Watch these featured recorded ACT webinars on-demand.

"About ACT Webinar"

Presented live November 16, 2015

Do you want to learn about FREE technology resources and educational opportunities provided with your Big “I” membership? Do you want to connect with an industry-leading think tank that focuses on emerging trends and the customer experience? The Agents Council for Technology (ACT) provides all this and more! During this 30 minute interactive webinar you will learn more about what ACT has to offer you and your agency staff.

Click here to view the webinar recording.

 

'The Customer Experience Journey'

 Presented live June 22, 2015

This webinar coveres background on the phases of customers' insurance-buying journey and which steps agents need to take in order to implement tech-related 'touchpoints' along the way, in order to meet their interaction expectations.  Presenters are Judy DeLaRosa (Chubb Insurance), Claudia McClain (McClain Insurance Services), and Ron Berg (ACT).

Click here to view the webinar recording.

 

"Best Practices" Recommendations for Electronic Delivery of Insurance Policies to Agents & Insureds

Presented live January 14, 2014

This recorded webinar focuses on the "best practices" recommendations developed by the ACT Policy Delivery Work Group and is geared for both an insurance carrier and agency audience.  The webinar covers electronic policy delivery by carriers to agencies and delivery of different types of policies by carriers and agencies to insureds.  The Presenters are Susan LaBarre (Liberty Mutual Insurance), Cindy Hurless (Central Insurance) and independent agents Bonnie Two Bears, Angie Gross and Joyce Sigler.

Click here to view the webinar recording.  


Download additional materials for the above recorded webinars here.  

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