Request satisfied clients post positive reviews on agency and social sites.  Be sure to track and respond. Ask if you can use great social referrals for your website, marketing materials or newsletters. Some outlets may have an approval process in place before reviews go live. The more reviews your agency receives, and more consistent they are, the more effective.  Make sure you thank your customers individually for writing a review this can be done via a phone call or mailing a brief thank-you note with a small gift.  

 

Tips for getting the most out of reviews & referrals:

 

This can be the most effective type of review - providing it is natural and honest.  The fastest-growing agencies use video on their website to marketing and educate - 52% of agencies who have more than 6% revenue growth on both personal and commercial lines rank videos as their most valuable tool.

It doesn't have to be expensive - Use simple video equipment, even a smartphone, to film testimonials in the client's own words. If working with commercial lines clients, film the video at their place of business, in front of a sign or other marker to add value for the client. Post the video on your website and social media. Tag the client to reach their audience and its a win-win for both you and your client. 

 

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