You may be trying to access this site from a secured browser on the server. Please enable scripts and reload this page.
Turn on more accessible mode
Turn off more accessible mode
Skip Ribbon Commands
Skip to main content
Turn off Animations
Turn on Animations
Find an Agent
Find State Association
Staff Listing by Department
Join The Big "I"
Join Your State Association
Big "I" Resources
Ask an Expert
Big "I" Cyber Resources
E&O Risk Management
How To Start An Independent Agency
Memoranda & FAQs
Governance & Member Information
Agency Universe Study
Market Share Report
Frequently Asked Questions
Trusted Choice Disaster Relief Fund
Big “I” Markets
Virtual Risk Consultant
Other Non-Insurance Programs
Retirement & Benefits
Big "I" Employee Benefits
Crump Life Insurance Services
Ask an Expert
On Demand Learning Resources
Fall Leadership Conference
Big “I” Trusted Choice® Championship
Big "I" Legislative Conference
Events & Webinars Calendar
Events & Webinars Calendar
IIABA National On Demand Webinars
News & Publications
Big "I" News
News & Views
Two For Tuesday
Big I Advantage Newsletter
ACT News – Subscribe
Welcome to ACT
Agents Council for Technology
planning/SecurityPrivacy/CIS-ACT Cyber Hygiene Toolkits
Agents Council for Technology
ACT Work Groups
Websites and Social Media
Sales and Marketing
Planning and Security
Security and Privacy
Strategic Future Issues
Changing Nature of Risk
Carriers, E & S Markets
Agency/Carrier Technology - Agreements, Transactions
Ease of Doing Business
ACT E&S Page
Interface and Communications
ACT Webinars On-Demand
ACT News – Subscribe
ACT eSignature Benefits Guides
This eSignature Benefits Guide is meant to provide consistent selling points inside the agency - and to customers - on the benefits of using eSignature products as part of agency workflow.
ACT eSignature Training & Troubleshooting Guide
This eSignature Training and Troubleshooting Guide is intended as a resource for agencies in choosing, implementing, and developing their eSignature workflow. It contains guidance on background in selecting your solution, as well as workflow insights, and additional background resources.
ACT eSignature Workflow Guide
Our ACT eSignature work group has created this visual guide to show the clear insights on the significantly reduced workflow impacts of using eSignature to provide improved, speedy service and turnaround on documents for customers.
States Allowing Policy eDelivery and ID Cards
The PCIAA (Property Casualty Insurers Association of America) uses their eCommerce website to track states allowing Electronic Posting of Insurance Policies, Electronic Delivery of Insurance Information, and Electronic Proof of Insurance.
IA Carriers Accepting eSignatures
Compiled by the ACT eSignature Work Group, these are known Carriers who have publicly indicated they will accept eSignatures from agents & brokers who are using legally-compliant vendor solutions.
No More Paper Policies
There’s been movement to eliminate the agent copy of personal lines policies - Most agencies do not receive a physical “agent’s” copy of a policy anymore. ACORD 'Activity Notification' messages are used today by a number of companies to send copies of policies to their agents.
eSignature - Agent and Broker Resources
In this third and final part of our ACT eSignature series, we offer a summary for agents and brokers - Resources and considerations to assist in making strategic decisions.
eSignature Vendor Solutions
In this second part of our three-part ACT series on eSignature, we overview some of the vendor integrations that have emerged. Also provided are a number of vendor and industry resources for more background in planning an effective eSignature strategy.
eSignature for Carriers
In this series of articles from ACT, we are providing insights on the benefits and ROI of Electronic Signatures – for Carriers, Technology Providers, and Agents & Brokers. In this first installment, we detail some of the industry traction – and opportunities - for our Carrier partners.
Electronic Policy Delivery -- A Game Changer
This article discusses how electronic policy delivery from carrier to agent, as well as from carrier or agent to insured, can heighten efficiency for both agents and carriers and create improved agency and customer experiences. The article summarizes the recommendations of ACT’s Policy Delivery Work Group and provides helpful guidance to both agencies and carriers as they make the transition to electronic policy delivery. Following ACT’s recommendations will promote more consistency in how carriers deliver policies to their agencies electronically, and what is included in those policies.
Best Practices Recommendations for Delivery of Insurance Policies to Agents & Insureds
This report is focused on the “best practices” for policy delivery from the carrier to the agent electronically, as well as from the carrier or agent to the insured by paper or electronically.
Guidelines for e-Signature & e-Delivery of Documents
This post reviews 'Guidelines for e-Signature and e-Delivery in the Insurance Business,' produced by the law firm Locke Lord and commissioned by ACORD. In addition to linking to the full guidelines, this post discusses key findings and implications of this report from the perspective of independent agencies.
Maintaining Policies Locally in Today’s Agency and Emailing Policies to Clients
Many agencies are assessing whether they should continue to maintain policies locally, given their availability on the carrier website. They are also looking at emailing policies to clients. This article provides guidance to agencies considering these questions. The article also outlines opportunities carriers and technology providers have to deliver electronic policies to their agents more effectively. Vendors are also encouraged to make secure client service portals available more cost effectively for the broader agency population to allow clients to access their policies as well as specific carrier sites for servicing through agency websites.
Best Practices Guide to Agency Business Processes & Information Management
The revised guide incorporates Real Time and other new workflows to help achieve a fully electronic and client focused agency. ACT, the IIABA Council for Best Practices and Nettles Consulting bring you this practical and comprehensive tool which not only guides you on what should be done, but provides you the practical steps on how to get there, including detailed property casualty and benefits workflows and reference guides for categorizing and retrieving electronic information for each type of transaction. Download the guide, review the Forward and Executive Overview to understand how to use the guide and then use it electronically so that you can take advantage of its numerous links from each subject in the Table of Contents, as well as throughout the guide.
Turning Off the Paper to Agents Phase Two Report
The trend is for carriers to provide agents with electronic information and discontinue sending the paper policy information. This report takes a close look at the workflow and procedural issues agents and carriers face when the paper is turned off. It is hoped that the carriers will heed the recommendations so that the changes work efficiently for their agents and brokers. The work group’s Phase One Report is attached to this report, because its recommendations continue to be very important for the parties to take into account.
Improving Agency Workflows When Carriers Turn off the Paper
Carriers are increasingly turning off the transaction-related paper to their agents and brokers. This change has big workflow implications for agents, and it can set back agency efficiency significantly unless carriers take specific steps with regard to the electronic information they continue to provide to their agents. If carriers take the appropriate steps, however, the replacement of the agency paper with electronic information can enhance agency as well as carrier efficiency and assist the agency in its efforts to become paperless.
Agency Information Security Plan
This Plan for Agency is intended to create effective administrative, technical, electronic and physical protections to safeguard the personal information of the Agency’s Clients and employees, the Agency’s proprietary and confidential information, the physical security of our premises, and the integrity of our electronic systems so that they are best positioned to function smoothly without interruption.
Independent Insurance Agents & Brokers of America, Inc.
127 South Peyton Street
Alexandria VA 22314
Contact us at:
Independent Insurance Agents and Brokers of America, Inc.
2018 Independent Insurance Agents & Brokers of America, Inc. All rights reserved.
No portion of
this site may be reproduced in any manner without the prior written consent of IIABA®.
Notice: This Web site does not sell or otherwise transfer email addresses to others.