None

Customer Experience

​​​​
​​  


Cultivate the Customer Experience Your Clients Want

What do customers want from their independent insurance agents?  The Agents Council for Technology (ACT) has developed strategies to help you tap into technology, and motivate your team to provide the service today's insurance consumers want. By creating a process with touchpoints throughout the insurance policy lifecycle, your team will build relationships and your clients will become champions for your agency and help you grow your business.
 
Download the Customer Experience Checklist:
 

Six Steps of the Customer Experience Lifecycle    

 
  

 
 

 
 

 
 


Customer Experience Lifecycle in Action

17ACT_CSW_infog_V3.png 

 

 Tip:

Most touchpoints will apply to both commercial and personal lines; however, some clearly will apply primarily to one line of business.