The first 30 seconds of any inbound sales call sets the tone for the entire customer experience. In that short time, agencies can either earn valuable new business or develop an unfavorable reputation among potential clients.
Trusted Choice® is aiming to help Big “I" members make those seconds count with The Power of 30 Seconds™, an online training tool designed to help Trusted Choice agents convert inbound sales calls into clients. The training program coaches agents on the key elements of creating and managing an inbound sales process, including:
- Establishing an effective call workflow.
- Providing a positive customer experience.
- Managing phone system automation.
Big “I" members can also earn a certificate of completion with a post-training quiz that tests their knowledge of the principles of handling inbound sales calls. Get certified today—download The Power of 30 Seconds toolkit.