| Understanding all the valuable metrics and benchmarking information in the Best Practices Study isn't always easy. To help, the Best Practices for Agency Operations webinar series provides you with clear, simple and actionable takeaways that you can use to work on your most valuable asset: your agency. As the series continues, attend the Buyer Coverage Ratio: The Most Important Metric in Perpetuation webinar, to take place July 23 at 2 p.m. ET. During the webinar, Brian Dietz from Reagan Consulting will explain how market multiples and the flood of capital into the insurance distribution system have put internal perpetuation under siege. The session will focus on the buyer coverage ratio—a Best Practices metric that reflects buyer demand and perpetuation viability—and teach you how to optimize yours, as well as manage situations when it's under pressure. Register for the webinar to attend live, or catch up at your leisure with the recording. On-demand replay links are also available for previously presented sessions on topics such as weighted average shareholder age and the customer experience lifecycle. The 2017 Best Practices Study Update is available in both e-version and hard copy. Send questions to Best Practices staff.
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