J.D. Power and the Big “I" are excited to announce the second annual Independent Agent Satisfaction Survey.
The study has emerged as the go-to source for top carriers seeking to improve their performance with you, the independent agent. The results are shared with top executives across the industry—and if last year's reception is any indication, your feedback will not only help influence the agenda of many leading carriers, but also be a driving force for change in the industry.
The main objective of the survey is to capture your experiences, satisfaction levels and suggestions for potential areas for improvement across your carrier relationships. Questions address numerous facets of the insurance process, from quoting, underwriting, claims, policy servicing and risk appetites to commission management, product and service offerings, and communication.
Results will address the following issues:
- How does each service event you have with an insurer impact your overall perception of that insurer?
- Which critical service standards are most likely to drive high satisfaction?
- What should insurance carriers do to better meet your needs and the needs of your customers?
We aim to collect robust results. The more responses we receive, the stronger and more encompassing the information will be, which will make better decision-making possible.
Participants will receive a $50 Amazon gift code for taking the time to complete the survey, as well as a complimentary summary of the study results. Any licensed agent who works with insurance carriers in a member agency is eligible to participate!
Log in to take the survey.
To check your eligibility or ask any other questions, contact Tom Super from J.D. Power.