A frequent complaint from independent agents is that they can't find time for friends, family and downtime because customer demands never stop. Sound familiar?
Now, you can have your cake and eat it, too. Sign up with Big "I" partner Insure Response and outsource your customer service calls on an as-needed basis, ensuring that your business will continue to run efficiently after hours and during weekends and holidays.
InSite's Insure Response has 20 years of experience taking calls for agencies and handling a wide range of billing and customer service issues. Hiring Insure Response staff of insurance-trained CSRs also costs a fraction of hiring permanent staff.
Your dedicated Insure Response team can take detailed messages, which can be customized to capture the information you need. Also, with access to your agency management system, Insure Response staff can post payments, refer calls to the appropriate carrier, send out certificates of insurance and more. You define the scope of what they do, and then Insure Response provides you with detailed notes, customized escalations and detailed service level reports. Moreover, every call is recorded.
Big "I" members enjoy deeply discounted rates on Insure Response packages, including $200 off the one-time set-up fee ($450; members pay $250) and over $150 off the monthly minimum fee ($250; members pay $99).
To learn more or register, visit Insure Response online. Questions? Email Insure Response or call 866-466-7891.