During the coronavirus pandemic, every agent, carrier and insured is in unchartered territory. Traditional claims management has gone out of the window as the industry works to cope with an avalanche of claims that appear to be uncovered.
Should agents report claims where coverage does not appear to exist? Should agents report claims when insurance carriers are asking them to not report claims? Should agents tell their insureds what to do? The industry has never grappled with these questions on such a wide scale.
Access the free on-demand recording from the recent session addressing this topic, or download the webinar presentation.
Many more agency risk management resources are available at E&O Happens.