| Big “I" Flood partner Selective has improved its flood resources to deliver a superior experience to Selective customers and make its systems easier to use for agency partners like you. Intuitive navigation, quick access to information and a fresh new look make Selective's systems better than ever. SelectiveFlood.com has been redesigned for a smoother user experience and easy access to the flood rating system, NFIP updates and policy forms, training opportunities, claims handling, and marketing materials. Meanwhile, Torrent's application page is now live with a dynamic quote-flow to display multiple flood products on one screen, in a simple format that makes writing flood easier than ever. Learn more about the new quoting options. Selective has also released several enhancements for our mutual customers to create a better experience for them, with more on the way, including: - ACH deposit features, allowing flood customers to receive their claim payments directly in their personal checking accounts if the claim meets Selective's ACH guidelines.
- Centriq, a home digital inventory app to help make the claim process faster and easier after a loss.
- Interactive Voice Response is available 24/7 with billing self-service options. A claims self-service option is coming soon.
- Enhanced self-service options on Customer.MySelectiveFlood.com, including paperless declarations is coming soon.
- Live chat function with a Selective flood claim expert is coming soon.
As you work with customers to meet their flood insurance needs, remember that FEMA now requires a customer's email address at policy renewal. Timely, proactive communications help you drive customer satisfaction and retention. Make sure to spread the word about these new updates and remind our mutual customers. Learn more about the Big “I" Flood program.
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