Seeking the latest and most effective E&O risk management advice online? Make Big “I” professional liability resources your first stop.
From the above menu, click on “Resources,” then “E&O Risk Management.” You will find that while laying the groundwork for proper processes and procedures is critical, another key topic lurks behind many E&O claims: technical coverage errors.
Why do E&O claims that arise from coverage errors stubbornly refuse to go away, even after decades of required continuing education and a veritable avalanche of coverage information available from associations, carriers and vendors? The reason isn’t always ignorance of forms, such as the specific wording of a particular endorsement or coverage form. Claims often arise from a more fundamental oversight at the account level: There is no coverage for a particular client claim simply because basic coverage was not written or recommended for that exposure.
For example, when analyzing flood E&O claims, it far more likely the claim arose from a total lack of flood coverage than from any exclusion or limitation in the flood program.
Enter: the Big “I” Virtual University (VU). With a fully searchable research library, collection of articles from the “Ask the Expert” service, coverage checklists provided by leading experts and live webinars, the VU provides the information an insurance professional needs:
- Before writing that new type of account. Search the VU for pertinent queries, coverages and problems encountered by others.
- When preparing account reviews. Let the VU inform you of oft-overlooked coverages or actual claim disputes arising from similar accounts.
- When bringing new personnel up to speed. Supervisors can create customized research projects for talking points on coverage issues unique to the agency’s key markets.
The VU is a member-only benefit and requires a login and password. Email VU staff with questions.