BuyersRoad Inc., doing business as Experience.com, is the newest company to join the Big “I" Agents Council for Technology (ACT). Experience.com provides customer experience, reputation and employee experience management platforms.
“Creating efficient, streamlined experiences is crucial to an independent insurance agency's health, from attracting and retaining clients to equipping key agency talent," says Chris Cline, ACT executive director. “ACT is excited to have Experience.com on board as we continue providing agents with the strategies to implement thoughtful technologies that underscore and support their roles as trusted advisors."
Experience.com provides a suite of products for insurance professionals to gauge experience metrics, from customer experience and reputation to employee experience. Tools include automated and customizable survey campaigns, search engine optimization (SEO) platform, reviews generation/management, referrals center and more.
“We believe experience is everything, which is why we built a complete experience management platform with products to drive operational and behavioral change," says Casey Preston, regional vice president of insurance at Experience.com. “We're proud to partner with ACT to fuel the industry innovations that help independent agents create great experiences for their customers and their employees alike."
Learn more about Experience.com.
The Agents Council for Technology (ACT) established in January 1999 by the Independent Insurance Agents & Brokers of America (the Big “I"), facilitates technology conversations within the insurance industry. This forum of agents, brokers, technology providers, carriers, and other industry groups conducts research, provides collaborative recommendations and creates resources to help independent agents make strategic technology decisions. Through work groups, webinars, conferences, presentations, panels, and other education initiatives, ACT partners and volunteers provide recommendations on emerging trends, such as artificial intelligence, cybersecurity, customer experience, data analytics and disaster planning, delivering industry-wide guidance for all Big “I" members.