| Want to identify ways to increase retention, maximize referrals and improve the customer experience (CX) at your agency?
Agencies appointed with Selective Insurance Company of America can enroll in the ACE Program, a complimentary two-part program that provides you and your team with the tools you need to understand and improve your agency’s CX across all lines.
In the first session, agents will learn how to recognize the importance of CX, develop a foundational understanding of CX and key metrics, review the CX at your office and create a customized customer survey. In the second on-site session, agents will review their survey results and identify tactical actions they can make to improve CX.
If you have any questions or would like to sign up for the ACE Program, contact Emma Corcoran. |
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