The Best Practices line of tools developed from the need to help Big “I” members maintain and improve the value of their most important asset: their agencies. Since 1993, a library of high-quality materials has helped thousands of agencies contrast, evaluate and enhance their performance in areas critical to their continued success.
Within these materials are answers to questions agencies commonly ask about their performance. Here are some responses to a few of the most frequently asked questions about Big “I” Best Practices.
Are there specific guidelines for determining how heavy a CSR workload should be?
That depends a great deal upon the job description for CSRs in your agency, as well as whether you divide your CSRs by personal lines, commercial lines and group life/health. If you’re looking for productivity numbers—such as average number of CSRs for your size agency, average commissions serviced, average pay and how CSRs typically spend their work time is typically spent—check out the current Best Practices Study Update.
How much should I pay my producers, assuming I can find a good one to hire?
First, keep in mind you shouldn’t take any of the Big “I” Best Practices information as an exact prescription for what you should pay your employees. But for current financial numbers on producer compensation and activity levels from the Best Practices agencies, see the latest Best Practices Study Update. And for a discussion of how to find, hire, compensate and train quality producers, along with practical charts and worksheet, utilize the Top Producers: Discover, Train, Reward tool.
How does my agency become a Best Practices Agency?
Check out the “Become a Best Practices Agency” page, where you can download FAQs, learn more about the process and timeline, view videos from current agencies and prepare to participate in the once-every-three-year opportunity that is currently underway.
Access these and many more answers, suggestions and benchmarks on the Best Practices website. Questions? Email Best Practices.