Interactive Agency Self-Diagnostic Tool
If you want to be proactive by analyzing and improving agency performance then the Self-Diagnostic Tool is right for you.
This interactive tool will allow an agency to take a look at critical aspects and determine where improvements can be made. It also includes a workbook will allow you to compare your year-end results with the results obtained by the Best Practices Agencies, and to calculate any performance gaps between the two.
A basic understanding of navigating Microsoft Excel will help improve use of this product.
Tip: Before you start applying best practices to your agency, the Self-Diagnostic Tool can help you understand how well your agency measures up against the top agencies nationwide. The SDT can be used to perform a complete agency evaluation or to spot check performance on one or more key issues or problem areas.