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The Customer Service Experience Handbook

This handbook provides direction that will help you to confidently and efficiently provide meaningful, valuable and profitable customer service as a foundational component of your business.

Your independent agency today has more opportunities to prosper than ever before in the history of the insurance industry. The complexion of today’s marketplace allows your agency to be the hub of its own community as well as a member of many other communities – all populated by consumers. Some of these consumers are your customers, and you want to make sure they stay with you. Others are prospective customers who need to be convinced to do business with you.

Order the e-book online for electronic delivery. ($29.95)

What's Included

Meet Today's Insurance Consumer
Bring Real Meaning to "Customer Service"
Know Your Agency
Understand Your Marketplace
Motivate Your Team
Prospect Effectively
Care for New Customers
Retain Customers and Grow Your Book
Be Professional and Trustworthy
Be Ready for Unplanned Communication
Plan for the Future
and 10 PDF fillable checklists