Skip Ribbon Commands
Skip to main content

Claims Information

File a Claim

From the rain downpours in Texas to the oceans, lakes, and rivers on the East and West Coast, flooding is occurring or might occur in all parts of the country. 
Learn more from Selective about being prepared for a flood and how to file a claim:


Flood Definition

First, determine if the damage is "water" damage (to be settled as a property claim) or "flood" damage. Flood is defined as a general or temporary condition of partial or complete inundation of: 

1)  Two or more acres of normally dry land area or;
2)  Two or more properties (at least one of which is the flood policy holder's property) from:
  • Overflow of inland or tidal waters; or   
  • Unusual and rapid accumulation or runoff of surface waters from any source;
  • or Mudflow;
  • or Collapse or subsidence of land along the shore of a lake or similar body of water as a result of erosion or undermining caused by waves or currents of water exceeding anticipated cyclical levels.

Is it a flood? Here are the forms.

If the event meets the definition of a flood, then file a First Report of Loss claim form using either the NFIP Notice of Loss Form or a similar form such as the Acord Property Loss Form. 

A few notes about submitting the claim.

When submitting a claim, it should be as complete as possible so that the assigned certified NFIP adjuster can make immediate contact. Be sure to indicate if the damage was caused by flood or by a combination of wind and flood so the Single Adjuster Program (Flood Insurance Manual, Section 14 [Claims], Page CL 3) can be used on the loss, if necessary.

Click here for Selective's detailed claim reporting instructions

Reporting a Claim To Selective

If you have a customer who needs to report a flood claim, please have them contact Selective at:

Phone: (877) 348-0552
Fax: (877) 647-1798



​127 South Peyton Street
Alexandria VA 22314
​phone: 800.221.7917
fax: 703.683.7556

Follow Us!

​Empowering Trusted Choice®
Independent Insurance Agents.