Case Studies

These newly updated case studies can be added to the MTTC seminar to generate discussion and interaction amongst your attendees.  They can also be added to your newsletters and publications.  Please let us know if you have an idea for a case study!

Case Studies


What’s in a Name Final.doc

Size:37.5 KB Uploaded By Pam Andrews

Two Blind Mice Final.doc

Size:40.5 KB Uploaded By Pam Andrews

The Real World Producer Got Checklists Final.doc

Size:46 KB Uploaded By Pam Andrews

The Real World CSR Check Marks the Spot Final.doc

Size:46 KB Uploaded By Pam Andrews

System Failure Final.doc

Size:44.5 KB Uploaded By Pam Andrews

No Problem or Big Problem Final.doc

Size:38 KB Uploaded By Pam Andrews

In Over Your Head Final.doc

Size:37.5 KB Uploaded By Pam Andrews

Going the Extra Mile Final.doc

Size:38.5 KB Uploaded By Pam Andrews

Don’t Take it Personally Final.doc

Size:38 KB Uploaded By Pam Andrews

Document Document Document Final.doc

Size:37.5 KB Uploaded By Pam Andrews

Cover Your Bases Final.doc

Size:40 KB Uploaded By Pam Andrews

Communication is Key Final.doc

Size:41 KB Uploaded By Pam Andrews

A Surplus Lines Blow Final.doc

Size:41 KB Uploaded By Pam Andrews

A Life Not Considered Final.doc

Size:38.5 KB Uploaded By Pam Andrews

A Fresh Set of Eyes Final.doc