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Feb. 25 is ACSR Tribute Day

Big "I" Names Texas Agent ACSR of the Year

(ALEXANDRIA, VA - Feb. 25, 2009) - Today marks the annual ACSR Tribute Day in honor of the graduates of the Accredited Customer Service Representative (ACSR) program, a joint effort of the Independent Insurance Agents & Brokers of America (the Big "I"), the American Institutes for CPCU (AICPCU) and the Insurance Institute of America (IIA).

On a day that recognizes the important contributions of agency customer service representatives, Kimberly J. Muesse of Lockton Companies, Inc. in Houston, Texas has been named the ACSR of the Year. She joined the Lockton team two years ago and has more than 25 years of experience in the insurance industry. Muesse has demonstrated her commitment to continuing education by earning all three ACRS designations. She earned the personal lines designation in June 1991, the commercial line designation in October 1994 and the life/health designation June 2004.

Muesse stood out among the candidates for the ACSR of the Year honor because she consistently goes beyond the call of duty. Her professionalism, time management skills, and exceptional work ethic were among the many attributes that were highlighted in letters recommending her to the prestigious award. Muesse is also honored for her exemplary contributions to her agency and the clientele she serves, along with the knowledge and confidence that produces the trust of her clients.

The ACSR program is a nationally recognized designation that provides participants with a strong insurance foundation, customer service skills and the technical knowledge necessary to succeed in today’s agency environment. Nearly 15,000 agents and brokers have achieved the ACSR designation, which is available in personal lines, commercial lines or life/health. ACSR modules have been approved in many states for continuing education credit for agents’ license renewal.

“We encourage agencies to celebrate and recognize their outstanding ACSR employees like Kimberly Muesse,” says Madelyn Flannagan, Big “I” vice president of education and research. “The personalized service of a CSR can be the differentiating factor for a consumer with many insurance buying options. CSRs demonstrate their commitment to the agency and its clients by earning the ACSR designation.”

Founded in 1896, the Big “I” is the nation’s oldest and largest national association of independent insurance agents and brokers, representing a network of more than 300,000 agents, brokers and their employees nationally. Its members are businesses that offer customers a choice of policies from a variety of insurance companies. Independent agents and brokers offer all lines of insurance—property, casualty, life and health—as well as employee benefit plans and retirement products. Web address:

​127 South Peyton Street
Alexandria VA 22314
​phone: 800.221.7917
fax: 703.683.7556

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