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Back By Popular Demand: Big "I" Free Webinar on E-Mail Security June 23

TLS Recommended for Agency, Carrier and Customer Secure E-mail

ALEXANDRIA, Va., June 10, 2009 — The Independent Agents & Brokers of America’s Agents Council for Technology (ACT) announced that they will be hosting another free Webinar titled “Protecting Independent Agent Clients with Secure E-mail Using TLS (Transport Layer Security),” Tuesday, June 23 from 1:30 to 2:30 p.m. Eastern.

TITLE:                    ACT Webinar: Protecting Independent Agent Clients with Secure E-mail Using TLS
MODERATOR:      Jeff Yates, ACT Executive Director
PANELISTS:          Jim Rogers, Director of Distribution Technology, The Hartford
                               Tim Woodcock, President, Courtesy Computers
DATE:                    Tuesday, June 23, 2009
TIME:                     1:30 -2:30 p.m. Eastern

“Regular unsecured e-mail is like sending a postcard through the mail,” says Jeff Yates ACT executive director. “Confidential consumer information must be protected when sending e-mails to carriers, such as those where commercial lines applications are attached. How to protect such sensitive data through the Internet is an important topic that has generated a lot of interest. We had 334 agents and carrier representatives attend the last showing of this Webinar and received an incredible amount of positive follow up interest.”

The first 30 minutes of this Webinar is designed for agency business leaders explaining the risks of unsecured email and how TLS works. The second 30 minutes will get into a more technical discussion regarding implementation of TLS on Microsoft Exchange servers.

“ACT encourages independent agents and carriers implement TLS e-mail encryption wherever possible to protect the sensitive client information being sent between carriers and clients,” Yates adds. “Taking these measures positions the agency well with regard to the various federal and state privacy, security, and data breach laws.”

TLS is available on most up-to-date in-house e-mail servers (such as Microsoft Exchange and Lotus Notes). It is not currently available on hosted e-mail such as Hotmail, Gmail or Yahoo. Once implemented by the agency’s technology professional, TLS is transparent to the user and the only cost is for the security certificate. It provides a better agent workflow than proprietary e-mail solutions imposed by the carrier. Many carriers are already enabled with TLS. 

ACT has produced the article “Protect Your Clients with Secure Email using TLS,” as well as  agents’ frequently asked questions about TLS, which can be found at at the “Agency Security/Customer Privacy” link. A recording of the webinar will be available on this webpage as well.

Established in 1999 by the Independent Insurance Agents & Brokers of America (the Big “I”), ACT provides a candid, action-oriented forum for agent and industry associations, user groups, companies and vendors to address critical technology and workflow issues facing the independent agency system and provides agencies with reports and tools to assist them in making improvements in their businesses.

Founded in 1896, the Big “I” is the nation’s oldest and largest national association of independent insurance agents and brokers, representing a network of more than 300,000 agents, brokers and their employees nationally. Its members are businesses that offer customers a choice of policies from a variety of insurance companies. Independent agents and brokers offer all lines of insurance—property, casualty, life and health—as well as employee benefit plans and retirement products. Web address:


​127 South Peyton Street
Alexandria VA 22314
​phone: 800.221.7917
fax: 703.683.7556

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