| The Council for Best Practices is charged with providing leadership and tools for continuous quality improvement in independent agency—company operations and relationships in order to exceed customer expectations, enhance agency value and strengthen agency-company market share.
With the support of our carrier partners and state associations, more than 1,500 agencies have been nominated to participate in the 2019 Best Practices research cycle to date. Nominated agencies will be formally invited to participate and asked to share data. The Big 'I" and Regan Consulting with host a webinar to help them understand the process and benefits of participation. Agencies do not know who nominated them, so please encourage agencies that you nominate to take the next step in the Best Practices process. Best Practices company partners met in St. Louis in January to better understand the state of the industry and discuss talent recruitment and retention, diversity and inclusion, Trusted Choice® and education. The meeting minutes are available and include links to access related web pages and PowerPoint presentations shared onsite. Other updates and coming soon
- The Best Practices Awards of Excellence application period is now open and the application has been sent to the representatives on the Council for Best Practices roster. The awards will be presented during the Big “I" Legislative Conference.
- The Best Practices Guide to Producer Contracts manual is under construction.
To learn how your company can participate on the Council for Best Practices or for other Best Practices questions, contact Jennifer Becker, director of education programs.
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