{"id":928,"date":"2026-04-22T22:55:26","date_gmt":"2026-04-22T22:55:26","guid":{"rendered":"https:\/\/www.independentagent.com\/south-carolina\/?page_id=928"},"modified":"2026-06-24T20:55:06","modified_gmt":"2026-06-24T20:55:06","slug":"ultimate-account-manager","status":"publish","type":"page","link":"https:\/\/www.independentagent.com\/south-carolina\/professional-development\/ultimate-account-manager\/","title":{"rendered":"Ultimate Account Manager"},"content":{"rendered":"\n<div class=\"header has-background has-background-gradient has-dark-gradient-background header--min-height-none header--text-left header--width-full\">\n\t\t\t<figure class=\"header__media\" role=\"presentation\">\n\t\t\t\t\t\t\t\t<\/figure>\n\t\n\t<div class=\"header__layout\">\n\t\t\t\t\t\n<div class=\"header__content\">\n\t\n<h1 class=\"header__title\">Ultimate Account Manager<\/h1>\n\n\n<p class=\"wp-block-paragraph\">In-depth look at day-to-day issues facing CSRs<\/p>\n\n<\/div>\n\n\t\t\t<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-a59044aa wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-large wp-container-content-13ccae78\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"327\" style=\"object-position: 50% 50%\" src=\"https:\/\/www.independentagent.com\/south-carolina\/wp-content\/uploads\/sites\/32\/2026\/04\/UAM-r.jpg\" alt=\"\" class=\"wp-image-918\" srcset=\"https:\/\/www.independentagent.com\/south-carolina\/wp-content\/uploads\/sites\/32\/2026\/04\/UAM-r.jpg 500w, https:\/\/www.independentagent.com\/south-carolina\/wp-content\/uploads\/sites\/32\/2026\/04\/UAM-r.jpg?resize=300,196 300w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Much more than typical customer service training, this series takes an in-depth look at day-to-day issues facing CSRs in their quest to become extraordinary. Two comprehensive training days that address the major needs of Account Managers and CSRs to assure they will enhance their skills, productivity and effectiveness.<\/p>\n<\/div>\n\n\n\n<p class=\"has-large-variant wp-block-paragraph\"><strong>NOW A HYBRID course &#8211; participants can attend classroom courses in Columbia or stream LIVE VIRTUALLY.<\/strong><\/p>\n\n\n\n<div class=\"alignfull cta has-radial-gradient-background has-background\"><div class=\"cta__layout\">\n<h2 id=\"h-find-upcoming-courses\" class=\"wp-block-heading has-h3-variant\">Find upcoming courses<\/h2>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/members.iiabsc.com\/eventcalendar\"><span>VIEW ONLINE CALENDAR<\/span><\/a><\/div>\n<\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Upon completion of the two days of training, attendees will receive their Ultimate Account Manager certification.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<div class=\"wp-block-columns wp-block-columns--separators is-layout-flex wp-container-core-columns-is-layout-a59044aa wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-right:var(--wp--preset--spacing--small);padding-left:var(--wp--preset--spacing--small);flex-basis:50%\">\n<p class=\"wp-block-paragraph\"><strong>DAY ONE INCLUDES:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Personality and learning styles<\/li>\n\n\n\n<li>Critical skills of the UAM<\/li>\n\n\n\n<li>Essential accountabilities of the UAM<\/li>\n\n\n\n<li>Successful desk management &amp; extraordinary customer service<\/li>\n\n\n\n<li>Chronic backlog &amp; how to eliminate it<\/li>\n\n\n\n<li>Reduce E&amp;O exposures, improve customer service &amp; provide greater job satisfaction &amp; accomplishment<\/li>\n\n\n\n<li>Fundamentals &amp; education of the risk management process<\/li>\n\n\n\n<li>Contract law &amp; its relationship to Insurance policy<\/li>\n\n\n\n<li>Insurance policy analysis<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-right:var(--wp--preset--spacing--small);padding-left:var(--wp--preset--spacing--small);flex-basis:50%\">\n<p class=\"wp-block-paragraph\"><strong>DAY TWO INCLUDES: <\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>History &amp; evolution of agency E&amp;O claims, underlying causes and their cost<\/li>\n\n\n\n<li>The STOP IT list<\/li>\n\n\n\n<li>Effective agency procedures<\/li>\n\n\n\n<li>Active listening &amp; its role in customer service<\/li>\n\n\n\n<li>Client objections &amp; skills to work through them<\/li>\n\n\n\n<li>Negotiate for win-win results<\/li>\n\n\n\n<li>Generations in the workplace<\/li>\n\n\n\n<li>The positive impact of having a more diverse agency<\/li>\n\n\n\n<li>Current emerging trends &amp; their impact on the independent agency<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Much more than typical customer service training, this series takes an in-depth look at day-to-day issues facing CSRs in their quest to become extraordinary. Two comprehensive training days that address [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":0,"parent":804,"menu_order":9,"comment_status":"closed","ping_status":"closed","template":"","meta":{"authentication_status":"","authentication_restrictions":[],"_downloads_block_files":[],"_sponsor_title":"","_sponsor_url":"","_person_author_id":0,"content-type":"","share_enabled":false,"community_list_site":"","bigi_community_list_restrictions":[],"footnotes":""},"class_list":["post-928","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.2 (Yoast SEO v27.1.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Ultimate Account Manager - South Carolina<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.independentagent.com\/south-carolina\/professional-development\/ultimate-account-manager\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ultimate Account Manager\" \/>\n<meta property=\"og:description\" content=\"Much more than typical customer service training, this series takes an in-depth look at day-to-day issues facing CSRs in their quest to become extraordinary. 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