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Mar 24
Big “I” Flood Partner Selective is Open for Business

Undoubtedly, you’ve seen an overwhelming number of emails, news articles and posts about COVID-19 (“novel coronavirus”) sharing best practices for reducing risk of the spread of the virus. That’s clearly critical, and we have another important message to share: Big “I” Flood partner Selective Insurance is open for business.

Please read the following coronavirus updates from Selective:

While maintaining operations to support you, your agencies, and customers, we’ve implemented best practices to reduce the spread of the virus:

  • Our employees are limiting face-to-face agency visits, but they are still available to you via virtual meetings, video conferencing, and phone.
  • We’ve limited air and train travel and canceled large-scale events and conferences – but we will provide you further information on how you can access the content we planned to share at sales meetings, Producer Councils, and similar events.
  • Restrictions on visitors/concentrations of large groups are in place.
  • Many of our job functions allow for voluntary work from home arrangements, and we are ensuring our staff has the tools to continue to operate as seamlessly as possible.
  • We are deploying multiple options for handling some, typically, in-person transactions, such as claim adjusting, safety management, and premium audits, in a more virtual way to ensure we limit virus exposure for you, our customers, and our employees. For example, our Safety Management Specialists will connect through telephonic or video channels rather than visiting properties, and we will utilize third party data available to support our underwriting, agents, and customers.
  • Our technology team has shared best practices on ways to access Selective systems remotely, tools for video conferencing and collaboration, and added service staff to ensure appropriate support as we adjust how and where we work
  • We are sharing simple instructions with customers about how to best use self-service tools to help them manage their policy and billing information digitally.
  • Our team is working swiftly and diligently across all functions to ensure we assess the guidance from the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO), and other government agencies. We will adjust our Business Continuity Plans as necessary to continue to serve you and our mutual customers.

While many things are rapidly changing, our commitment to our employees, agents, and customers remains constant. We’re here, ready to support you and all of your business needs as we work through this challenge together.

Contact information for your Selective territory manager can be found at www.iiaba.net/Flood.

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​127 South Peyton Street
Alexandria VA 22314
​phone: 800.221.7917
fax: 703.683.7556
email: info@iiaba.net

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