| Selective Enhances Customer Experience
Big
“I” Flood partner Selective has improved its flood resources to
deliver a superior experience to Selective
customers and to make its systems easier to
use for agency partners like you. Intuitive navigation, quick access to
information, and a fresh new look make using Selective’s systems better than ever. - SelectiveFlood.com has been redesigned for a smoother user
experience and easy access to the flood rating system, NFIP updates and
policy forms, training opportunities, claims handling, and marketing
materials.
- Torrent’s Application page is now live with a dynamic quote-flow to
display multiple flood products on one screen, in a simple format that
makes writing flood easier than ever. Learn more about the new quoting
options here.
Selective has also
released several enhancements for our mutual customers to create a better
experience for them, with more on the way, including: - ACH Deposit allows flood customers to receive their
claim payments directly in their personal checking accounts, if the claim
meets Selective’s ACH guidelines.
- Centriq, a home digital inventory app to help make the claim process faster and
easier after a loss.
- Interactive Voice Response is available 24/7 with billing
self-service options
(claims self-service options coming soon).
- Enhanced self-service options on Customer.MySelectiveFlood.com including paperless declarations (coming soon).
- Reach a Selective Flood Claim expert
through Live Chat for
Claims
(coming soon).
As you work with customers
to meet their flood insurance needs, remember that FEMA now requires a
customer’s email address at policy renewal. Timely and relevant proactive
communications help you drive customer satisfaction and retention. Together,
let’s spread the word about these new updates and remind our mutual customers
what it means to Be Uniquely Insured by Selective.
Learn more about the Big “I” Flood program at www.iiaba.net/Flood.
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