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A Matter of Attention

Last week on my way home from a meeting with a client, I stopped into a new, conveniently located 'big box' office supply store to pick up some paper. I'd never been there before. I walked in and almost directly ahead of me were two employees chatting with each other. Since they were standing in the 'greeter' position I made the mistaken assumption that they were there to greet ME and perhaps direct me to the items I wanted....

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​127 South Peyton Street
Alexandria VA 22314
​phone: 800.221.7917
fax: 703.683.7556
email: info@iiaba.net

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