In one of the issues of our Customer Care Coach®, I tell the story about the first time I ever broke through a wooden board with my bare hand (think martial artist doing a karate chop). It's a technique sometimes used in workshops to help people break through blocks, fears and limiting beliefs. Think about a time when you were so focused on a goal that you could see it, feel it, touch it, taste it, and hear it. Emotion fuels our dreams (as well as making for better customer experiences).

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