Does your reputation for good service keep you from listening to what the customer needs and is asking for today? After all, reputations are based on past behaviors. Sitting on your laurels, rather than rising to today’s quickly moving customer challenges, can dull your competitive edge, and fast. Want to create a sharper edge and KEEP the customers happy? Trying delivering more CARE than service. Customer CARE is Proactive. It’s based on building authentic and mutually beneficial relationships.
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