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A Must Have Book for Customer Service Inspiration

I love books! They spill out of my bookshelves and sit on my nightstands and even on my favorite chair. My favorite books though, are the ones that can be read and referenced time and time again. I'd like to share an excerpt from one such book. It's a wonderful customer service story about a world-class moving company located in Walled Lake, Michigan.

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​127 South Peyton Street
Alexandria VA 22314
​phone: 800.221.7917
fax: 703.683.7556
email: info@iiaba.net

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