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The Positive Side of Negative Thinking

Some people don't understand what they DO want until first they articulate what they DON'T want. So while looking through some of my older customer care tips , I ran across one entitled, "I Hate It When." Immediately I judged it "too negative" and then I re-read it...and found good learning here and so today I am sharing this one again in hopes that the negative slant will cause some positive thinking to result.

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