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Are You Nuts? Customer Service Southwest Style

What kind of crazy airline would board a plane like a bus? An assigned seat has value, right? It gives us the security we need, knowing there actually is a seat on the plane for us. If that value (the window seat in aisle 14, for instance) doesn't exist, they must then do other things pretty well that are valuable for their customers in order to be successful.

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​127 South Peyton Street
Alexandria VA 22314
​phone: 800.221.7917
fax: 703.683.7556
email: info@iiaba.net

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