Skip Ribbon Commands
Skip to main content

Taking It Personally?

It's hard to listen to an upset customer and not have the primal "fight or flight" response kick in. Our bodies are hard wired to respond to the sound of an angry voice with defensiveness. Good managers make sure to deliver training on "recovery" skills that enable CSRs to respond thoughtfully to a frustrated or upset customer.

Big ‘I” members must be logged in to view all the content on this page.

​127 South Peyton Street
Alexandria VA 22314
​phone: 800.221.7917
fax: 703.683.7556

Follow Us!

Empowering Trusted Choice®
Independent Insurance Agents.​