Skip Ribbon Commands
Skip to main content
OTHER PAGE

P.R.O.A.C.T.I.V.E. Training

This tip was originally written after I received a phone call from a writer who was doing an article on customer contact staff training and called to ask me what I thought created long term ROI from training and what made the training "stick." Hmmm, interesting questions! What emerged as I thought about it, was a useful acronym. And whether you are using an outside trainer, or doing your training internally, or even using our Customer Care Coach® training program, in order to make training "stick," it must be PROACTIVE.

Big ‘I” members must be logged in to view all the content on this page.
 

image 
​127 South Peyton Street
Alexandria VA 22314
​phone: 800.221.7917
fax: 703.683.7556
email: info@iiaba.net

Follow Us!

Empowering Trusted Choice®
Independent Insurance Agents.​