In another article, I shared with you my all time favorite question (You remember, don't you? It's "How have I created value today?"). Now I want to talk a little more about asking questions since it's such an integral part of how we teach here at the Customer Care Coach®. I love questions because of how they focus our attention. Did you know that the human brain will always search for the answer to a question? It's how we are programmed. That's why it's so important to ask empowering questions.
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