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Setting the Stage for Customer Care

Companies that have strong values, a sense of purpose and pride, a sense of humor and where people work together, can create an environment where people feel cared about. When people feel cared about, they in turn will create the kind of environment that breeds Customer Caring, the first step towards loyalty. Customer Service in these companies is often considered a profit center rather then a cost center since the activities done there create profit.

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​127 South Peyton Street
Alexandria VA 22314
​phone: 800.221.7917
fax: 703.683.7556
email: info@iiaba.net

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