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Rebuilding Trust

We know trust is a key element in customer satisfaction. Is there anything CSRs can do to re-gain trust from a customer once it has been damaged or completely lost? Trust is not only an element in satisfaction, it's critical for a relationship to survive. To regain trust after it has been broken takes time, patience and deliberate action. There are five things you must focus on to build trust whether with a customer or co-worker....

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​127 South Peyton Street
Alexandria VA 22314
​phone: 800.221.7917
fax: 703.683.7556
email: info@iiaba.net

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