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Excellent Service...A State of Mind?

When asked, “What is your greatest strength?”, 90% of insurance agents will claim “Excellent Service” as the answer. Yet if all of the agents who claim excellent service actually provided excellent service, there would be many fewer losses of accounts with reasons like, ‘went elsewhere’, ‘lost to price’, and, the old stand-by, ‘non-pay – no reason’. Do 90% of the agents you know provide service you would term excellent?

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​127 South Peyton Street
Alexandria VA 22314
​phone: 800.221.7917
fax: 703.683.7556
email: info@iiaba.net

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