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When Great Customer Service Is Not Enough

...all the right steps could have been taken, but failure resulted none the less because the goals given to the employee groups were not the real goals of the owners. In this example (and in many insurance agencies), the real goals are financial, not customer service. These owners are willing to accommodate any change that will improve service as long as it concurrently increases profits (or, at least doesn't cost more money).

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​127 South Peyton Street
Alexandria VA 22314
​phone: 800.221.7917
fax: 703.683.7556

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Independent Insurance Agents.