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Establishing Service Standards

Customer standards tell your employees and your customers what you expect of your staff, how your staff is expected to perform, and what your customers should expect from their interaction with your agency. The focus and clarification of standards can be a strong, positive statement that differentiates you from the 'normal' insurance agency. All agencies say that they provide excellent service - few are committed enough to actually write it down and give their standards to their clients.

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​127 South Peyton Street
Alexandria VA 22314
​phone: 800.221.7917
fax: 703.683.7556
email: info@iiaba.net

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