Skip Ribbon Commands
Skip to main content
OTHER PAGE

Beating the Competition...Thrilling the Customer

We, as an industry, have gotten some pretty rotten publicity regarding service. The bad news is that much of it is well earned. Uncaring employees finding reasons why claims should be declined have justified most of the horror stories that we've heard. The good news is that this picture of expected service problems makes "thrilling" the customers that much easier for those of us who care to change the image.

Big ‘I” members must be logged in to view all the content on this page.