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Bad Rules - Part 1

Do you or your company have rules and policies that customers might think of as dumb, ridiculous, or inconvenient? Do the people you work with understand the concept of the rules and policies, or can they be misunderstood to the point of ruining a customer’s experience?  Put another way…what have you done to get in the way of success?

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​127 South Peyton Street
Alexandria VA 22314
​phone: 800.221.7917
fax: 703.683.7556
email: info@iiaba.net

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