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Customer Service Debrief Helps Us Learn from Mistakes and Successes

Years ago I took a course offered by the Afterburners, a group of former military fighter pilots who teach corporate America how to bring military strategy into their boardroom. One of the very powerful lessons I learned about the military way of “doing business” was that they debriefed after every mission – both failed and successful missions.

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​127 South Peyton Street
Alexandria VA 22314
​phone: 800.221.7917
fax: 703.683.7556
email: info@iiaba.net

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