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On Duty While Off Duty

At any given time, even when we don't suspect it, we might be creating an impression about our company, or even ourselves. And whenever it comes to dealing with the customer, we must always be on – even when we are supposed to be off. From that perspective, being a CSR is more than a 9-5, M-F job. Wherever you are, whatever you do, your actions may reflect on you and your agency.

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​127 South Peyton Street
Alexandria VA 22314
​phone: 800.221.7917
fax: 703.683.7556
email: info@iiaba.net

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