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Top 10 Telephone Basics

This article is not just for the front line people who deal directly with customers. All of this information is applicable to everyone, from a receptionist to a CSR to a CEO. Having good telephone skills helps build stronger relationships with everyone! Whether the call is incoming or outbound, these techniques can be applied to virtually every call.  

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​127 South Peyton Street
Alexandria VA 22314
​phone: 800.221.7917
fax: 703.683.7556
email: info@iiaba.net

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