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This Call May Be Recorded....

We've all heard this phrase as we call various companies and need to talk to sales or customer service reps. This is a great training strategy. After the call, let the rep hear the conversation he or she had and find ways to improve. Recently, the tables were turned when an AOL customer decided to record his call.

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​127 South Peyton Street
Alexandria VA 22314
​phone: 800.221.7917
fax: 703.683.7556
email: info@iiaba.net

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