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Sometimes They Call It Customer Service

Earlier this year I had the wonderful opportunity to work with Verizon Wireless in their call centers. Their goal is to answer the phone within a surprisingly short period of time, and they usually do. That strategy, along with a focus on "one call resolution" helps create loyal customers. Why? Because, they create a consistent positive experience (the key word is consistent), which creates confidence, that ultimately can lead to customer loyalty.

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​127 South Peyton Street
Alexandria VA 22314
​phone: 800.221.7917
fax: 703.683.7556

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