Skip Ribbon Commands
Skip to main content
OTHER PAGE

Sometimes They Call It Customer Service

Earlier this year I had the wonderful opportunity to work with Verizon Wireless in their call centers. Their goal is to answer the phone within a surprisingly short period of time, and they usually do. That strategy, along with a focus on "one call resolution" helps create loyal customers. Why? Because, they create a consistent positive experience (the key word is consistent), which creates confidence, that ultimately can lead to customer loyalty.

Big ‘I” members must be logged in to view all the content on this page.
 

image 
​127 South Peyton Street
Alexandria VA 22314
​phone: 800.221.7917
fax: 703.683.7556
email: info@iiaba.net

Follow Us!

Empowering Trusted Choice®
Independent Insurance Agents.​