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A Tale of Two Customer Service Representatives

I just had a problem with my computer monitor. It intermittently was creating all kinds of interesting colors. As cool as it looked, it wasn't good for reading what was on the screen. I called the manufacturer, who is known for customer service. After an hour of being transferred from one person to another, the screen on the monitor had returned to normal. We were forced to call back when the monitor began acting up again. To our surprise, the second experience was totally different than the first....  

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​127 South Peyton Street
Alexandria VA 22314
​phone: 800.221.7917
fax: 703.683.7556
email: info@iiaba.net

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