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Three Powerful Customer Service Strategies That Work In a Tough Economy

An earlier article by Shep sparked a number of calls/emails from readers who wanted to discuss doing business in tough economic times. The discussions centered around "fear based" issues as a result of the economy, such as how to keep customers loyal, avoid price reductions, manage employee morale during layoffs, and more. What follows is his overall response to some of these conversations.

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​127 South Peyton Street
Alexandria VA 22314
​phone: 800.221.7917
fax: 703.683.7556
email: info@iiaba.net

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