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The Competitive Aspect

We tend to rate ourselves by Sales, Service, and Satisfaction (the three "S’s"). However, today the “S’s” need to make room for the big “E”: Expectations. To be successful over the long haul, you must meet or exceed your clients' expectations. Initial reaction tends to lay the blame of unmet expectations at the feet of sales. After all, doesn’t the sales department set the cornerstone of client expectations at the time of sale? Maybe not. Let's take a look at the competitive aspect of customer service....

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Alexandria VA 22314
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fax: 703.683.7556
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