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CSR Job Titles

For eons (it seems), the persons directly servicing clients in the agency have been referred to as "Customer Service Representatives" (CSRs), or sometimes "Customer Service Agents (CSAs). Based on feedback we're getting, there seems to be a movement towards job titles more reflective of the responsibility and critical role that "CSRs" make.

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​127 South Peyton Street
Alexandria VA 22314
​phone: 800.221.7917
fax: 703.683.7556
email: info@iiaba.net

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