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Why Customers Leave

Every agency loses customers from time to time, for many reasons. Sometimes they're gone forever, for many reasons. However, in most cases, you can get them back IF you know for sure why they left, if you know for sure that you want them back, and if you have a standardized process for recapturing defecting customers.

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​127 South Peyton Street
Alexandria VA 22314
​phone: 800.221.7917
fax: 703.683.7556
email: info@iiaba.net

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